How to Schedule a Ride
Providing Online and Phone Reservations
3 Easy Steps On How to Ride with ART
Scheduling a ride with Alamo Regional Transit is easier than before. Now you can submit your reservation request online by filling in the Book Your Ride electronic form. Booking your ride by phone takes three easy steps!
Step No. 1
Call the ART Dispatch Center at 1-866-889-7433. Reservations must be made by noon the day before you need to travel. You may schedule up to 30 days in advance. Please schedule your ride as early as possible as reservations are on a first come, first served basis. Upon scheduling your reservation, the ART Dispatch Center will provide you with an approximate pick up time.
Step No. 2
Be ready to meet the ART driver at the agreed pick up location. ART drivers will wait for 10 minutes after arrival. Once boarding the ART bus, pay the driver the exact fare and you are on your way to your destination! Please note that ART drivers are not allowed to give change or enter the customer’s home.
Step No. 3
The third and final step is to schedule your return trip. Your return trip must be scheduled after your initial reservation or appointment for your first ride. To schedule your return trip, please call the ART Dispatch Center at 1-866-889-7433. You will be picked up within one hour. Please note that drivers are not expected to look for passengers who are not at the agreed pick up location.
Other Helfpul Information
ART drivers may assist with small packages and may escort passengers to and from the front door of their home or destination within reason. Drivers may also assist passengers up and down the stairs of the ART bus.